Frequently Asked Questions

FAQs for Bay State Pain Management West Bridgewater & Norfolk, MA

FAQ: About bay state pain management

We have two convenient locations one located on 22 Pleasant Street West Bridgewater, MA and our second location is on 31 Pine Street Norfolk MA Suite 206.

We are open Monday through Thursday from 8am-3pm.

* Hours of operation vary based on location

Your credit card information is safe with us. We accept most major credit, debit, and prepaid cards, including Visa, MasterCard, American Express.

Your phone call will be transferred to an answering service and calls will be directed from there.

Dr. Algendy sees all patients personally on each visit, he will be the only provider performing all procedures.

FAQ: Services

On the day of your initial consultation please bring your insurance cards and identification. Please have any recent imaging, updated medication list, and your last office note from your primary care.

A driver is needed for most injection, appropriate instructions will be given to you during your office visit and before any injections.

At Bay State Pain Management we have a comprehensive approach to pain management. Every patient has a specific treatment plan based on their specific condition, responses to medications, injections, and physical therapy.

Most procedures are performed on site at our office.

FAQ: Insurance Companies

Yes, we take all major insurances such as BCBS, Mass Health, Medicare, Tufts, and BMC. Please call for more information.

Yes, we would need to get authorization from you adjustor. You would need to provide us with your adjusters name and number, the date of injury, and the case number.


No, here at Baystate Pain Management we work efficiently with insurance companies to minimize wait periods.


If your insurance changes please notify the office as soon as possible. This ensures that we have the proper authorization to continue with your medical care.

FAQ: Treatments

Although most procedures take five to fifteen minutes, you may remain at our facility up to 2 hours because of admission, evaluation, sedation, procedure, recovery, and discharge time. The vast majority of our patients indicate that the procedures are relatively painless. Most procedures are performed with a local anesthetic, which usually reduces the discomfort of the procedure. If a patient elects to undergo IV sedation, vital signs and oxygen levels are monitored to assure safety during the procedure.

We do everything we can to make your procedure as comfortable for you as possible. However, some people become nauseous due to anxiety or discomfort. Additionally, the IV sedation we offer can make you at increased risk for vomiting and aspiration. For this reason, an empty stomach is required. You may take medications with small sips of water.

We advise that you rest at home for the remainder of the day. You may perform your usual tasks as tolerated.

You may shower after an injection, but taking a bath is not advised.

Using heat is not advised, it may cause you to burn without knowing it. Your skin may be still numb after the anesthesia.

You can resume all medications after the procedure including blood thinners, which are held before the procedure, Please check with us for special instructions for each medication.

 Generally, you should continue your medications as prescribed by your treating physicians including pain medications. If you are taking any blood thinners such as Coumadin, Plavix, Persantine, or Heparin, you should inform our staff and discontinue these medications prior to your procedure ONLY if your treating physician approves the temporary discontinuation. You may resume your blood thinners immediately after the procedure. If you are a diabetic do not take your insulin or oral hypoglycemic medicines before the procedure. Please bring your medicine with you and you may take it after the procedure.  

Yes, if you have a procedure performed with sedation, you need someone to drive you. This is due to the fact that the sedation used can impair your reaction time and make you groggy.

Return to work depends on what your doctor’s care plan is and what your job requires you to do. If you were working before the procedure, you would most likely be able to return to work the next day, if not the same day. 

Most of the time, yes. Most procedures are performed in a series of two or three (over the course of several weeks). Occasionally just one procedure provides lasting pain relief.

We will see you in the office to discuss any remaining available options. We work with excellent surgeons, physical therapists, occupational therapists, psychologists, psychiatrists and chronic pain medication physicians and can refer you to them if necessary. 

Yes, all medical management tools from medicines to invasive procedures such as surgery carry risks. Generally, interventional pain management techniques carry unlikely and minimal risk. Upon your consultation visit, these risks will be explained.

FAQ: General Information

A: We don’t want you to be in pain for longer than you need to be, so we make every effort to get your treated as soon as possible. Our scheduling staff is devoted to finding appointments for new patients within ten business days of initial contact.

A: We understand that things happen! We ask that you please contact our office as soon as possible to reschedule. Cancellations with less than 24-hour notice are subject to a $50.00 fee

Q: Can I get directions to your office?
A: Yes you can. Click here

Q: How do I schedule an appointment?
A: To schedule a new patient appointment please call (502) 890-5639 or email us at [email protected] and we will be happy to assist you.

A: For your convenience, you can download and complete your NEW PATIENT FORMS on our website. Please bring these with you to your appointment along with: your current insurance card(s), photo ID, method of co-payment and any recent imaging or consultations with other specialists. Please be prepared to describe your pain clearly and in as much detail as possible. We will ask that you describe your level of pain on a scale.

For follow up appointments, please arrive 15 minutes before your scheduled appointment time.

If you are being seen by one of our providers for the first time, please plan to arrive 30 minutes early to ensure that you have adequate time to complete our new patient intake paperwork (if not downloaded and completed in advance)

For procedures, patients need to arrive thirty minutes before their scheduled procedure time. It takes time to prepare for your procedure including check-in, sedation etc. We want to make sure we have enough time to give you with exceptional quality care and not rush anything.

Q: What types of insurance do you accept and how long will it take to get prior authorization?
A: Commonwealth Pain & Spine is an in-network provider with most insurance companies. Our new patient scheduling staff will help verify your insurance coverage prior to scheduling an appointment or procedure. they may also be able to answer any questions you have related to your benefits including patient responsibility for services. This will give you a better understanding of what will be covered by your insurance company. A Self-Pay option is available to accommodate uninsured patients only.

Because each insurance company has its own unique requirements for authorization, it can be hard to predict how long your authorization will take. Some only take a few days, while others can take weeks. In certain cases, patients can significantly expedite their authorization by contacting their insurance provider directly.


Q: Do I need a referral to be seen?
A: Referrals are needed for most insurances plans. There are rare occurrences that a referral may not be needed. Our dedicated new patient scheduling staff will be happy to assist you in obtaining the necessary referral.

FAQ: Chronic Pain Management

Q: What is Chronic Pain Management? A: Anyone who has on-going pain that has not been eased with the help of a primary care physician should be evaluated by a Pain Management Specialist. The goal of chronic pain management is to improve your function and reduce suffering. We strive to give you as much pain relief as possible with the least amount of risk. Our team of professionals are specifically trained to treat various chronic pain problems and are experts in all aspects of your health which may be affected by your chronic pain. Our physicians have completed a fellowship program and most are Board Certified in both Anesthesiology and Pain Management- having completed four years of medical school, four years of training in anesthesiology and pain medicine, and an additional year of training to become experts in treating chronic pain. If interventional procedures are considered, real expertise is critical since the spine and nerves that register pain are delicate and everyone’s anatomy may be different. In addition, many of the medications used to treat pain are strong or may interact with other medications and can be harmful if not administered by a physician with appropriate training. Your Pain Management Specialist will us a medical history and physical examination, as well as radiological studies, such as an MRI, CT, bone scan, and x-rays as recommended to evaluate your needs. Our physicians and their staff will work in collaboration with you to develop a plan of care to ease the pain and improve your quality of life. This plan is very individualized and may consist of medications, treatments, procedures, physical therapy and in most cases, a combination of these options. 

Q: What is the difference between acute pain and chronic pain?

A: Acute pain is pain of a short, limited duration, usually the result of an injury, surgery or medical illness. Acute pain often goes away with the healing process. Chronic pain continues for longer periods of time, sometimes even a long time after the healing of the original injury is expected to have occurred. Chronic pain can be associated with frustration, depression and anxiety. Chronic pain may produce feelings of anger, sadness, hopelessness and even despair – this is common and you are not alone. In addition, it can alter one’s personality, disrupt sleep, interfere with work and relationships and even have a profound effect on other family members. Treatments for acute and chronic pain are quite different. Q: Can a person’s pain be all “in their head”? A: Pain that is “all in the head” is not very common. Some people do turn the emotional symptoms of anxiety or depression into the physical symptom of pain. It is more common; however, for people with physical pain to have more intense pain because of their anxiety or depression. Anxiety and depression lower people’s pain tolerance. Although it’s not all in their head, emotional disturbances definitely worsen the pain problem. This is why it is important for people with chronic pain to also see a psychiatrist to have those emotional issues treated at the same time as their physical pain issues. 

Q: Can you help me or my loved one?

A: This is one of the most common questions we receive and, we hope that the answer is YES. Ideally, everyone wants to be pain free, but realistically, not everyone can be completely relieved of pain. Every patient is different and will have different results. The treatment of pain requires a dedication to the patient that surpasses that in many medical fields and pain problems can be very complex. Patients often do not get better with one treatment or with the help of a single medication. Our staff is committed to sticking with you until we’ve exhausted all efforts to make you feel better. We believe a balanced approach is the only way to treat pain and will do our best to help you.

Q: Do I have to suffer with chronic pain for the rest of my life?

A: Not necessarily. With proper treatment, people can live full, normal lives after having experienced chronic pain. Your length of management under our care depends on your diagnosis and the plan that your doctor recommends. Some patients need only one visit for treatment suggestions that their primary care physician can carry out. Other patients may need to see their pain management specialist on a regular basis for quite some time depending on the severity of their pain.

A: The best way to avoid chronic pain is to treat acute pain aggressively and appropriately. For example, when a person first experiences severe pain, anti-inflammatory medications like Ibuprofen help promote healing and prevent abnormal pain impulses from developing. Prolonged, severe pain can cause anxiety, depression and insomnia which in turn decreases a person’s pain tolerance. Pain causes depression which causes more pain. This cycle of pain can be very difficult to break once it starts. This is why it is important to work in collaboration with a trained pain management professional. 

 A: We’ll discuss all the options available to you and come up with a custom plan of care. Options include: Medication Management: From over-the-counter remedies, such as acetaminophen and non-steroidal anti-inflammatory drugs (NSAIDs), to powerful prescription drugs such as opioids, medications may help ease the pain. Other medications can help too, including antidepressants, anti-seizure medications and steroids. Your physician may suggest a combination of medications that can address different aspects of your pain. Physical therapy: As directed by a physical therapist, specific exercises can help you build up muscle and ease pain. Commonwealth Pain & Spine can refer you to the best-in-class therapists in your area. Procedures and Treatments: A number of procedures can help with pain control, from nerve blocks to surgery to snip overactive nerves. Lifestyle changes: You can help your pain management efforts by being as healthy as possible. For example, if you smoke, get help so you can stop. Try to maintain a healthy weight to avoid the stress excess weight puts on your joints, resulting in hip and knee pain. Good nutrition is important even if you’re trim, and exercising can often relieve or prevent pain.

FAQ: Medication Management

Q: Which pain medication is the most effective?

A: The most effective medication depends on what is causing the pain.

Narcotic pain medication are not effective in chronic pain periods, multiple studies have shown that they don’t improve the quality of life.

There are non- narcotic medications that could be very helpful for certain severe pain problems in conjuction with others techniques.

To make matters more complex, different people may respond to the same medication in different ways. One person may have great pain relief with medication A and another person may not have any relief with the same medication. This is why a doctor’s full evaluation is necessary before prescribing any pain medication in order to identify all of the possible factors which may be causing the chronic pain situation. 

We offer non-opiate medication in conjuction with other technique to provide relief and significant improve in quality of life.


Most frequent questions and answers For Pain Management Doctor

If you’ve been experiencing any of the following symptoms, talk with your doctor: Sudden increase in the intensity of your current pain. Sudden loss of muscle power in your legs or arms.

Pain management doctors most often see patients with pain in the low back, knee, head, hip, and neck. Common conditions treated include: arthritis, fibromyalgia, migraines, sciatica, and more.

A doctor may refer you to a pain management clinic if they expect you’re abusing the medications they’ve prescribed to manage your pain.

On the first visit, a pain management doctor will ask you about your pain symptoms. He may also look at your past records, your medication list, and prior diagnostic studies (X-ray, MRI).

Only your pain management doctor can prescribe pain medications. And pain management contracts typically require you to make all other healthcare providers aware of your agreement.

PRP injections are used to treat a number of different joint conditions, and patients may want to confirm that the physician is familiar with using PRP specifically for treating osteoarthritis.

No. The majority of providers we work with don’t require a physician referral. However, some insurances do, please give us a call and our verifications team will help you get in touch with your insurance provider. 

1. Insurance card or cards.

2. Photo ID.

3. Copies of any recent MRI, X-rays or EKG results. 

4. Complete medical history. List of all prescriptions and over-the counter medication that you are taking. 

5. List of allergies, including food and medical. 

Pain Care for Stress-free Living & Happy life

Professionals in our Clinic

Our team of compassionate professionals and supporting staff can alleviate pain, providing a thorough and caring consultation, education and ongoing care.

Our main goal is to bring relief to those who feel their condition is debilitating and lowering their quality of life. We are the Pain Experts.

why choosing us

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Professional Pain Management Specialist